Patient Information

The front office staff at the reception will assist you during the admission.
They will generate a Unique Identification Number (UID) for the patient and all the medical records will be maintained and stored by the hospital for all future reference.
They will also draw out an estimate and guide you for selecting the relevant category of room.
In addition, you will be required to make an advance payment. The advance shall be adjusted against the final bill at the time of discharge.
Those seeking the cashless route would have to visit the insurance desk / TPA desk for the hospitalization of the patient.
The staff will escort the patient to the allotted room/bed and make you feel comfortable.

We value your family and friends and recognize that they are an important part of your recovery process.
For the comfort of all our patients, we request you to limit your visitors during visiting hours. i.e. (Evening 5.00 PM to 7.00 PM)
Please note that visitors may be restricted according to a patient's medical condition and/or special needs.
At the time of admission, you will be issued passes for attendants and visitors. Please request your attendant and visitors to wear/display these passes while in the hospital premises. In case of loss of the pass, you may get in touch with the Reception Desk located in the hospital main entrance.
Visits by children under the age of 12 are not allowed on patient floors. This is to protect children from catching any infection.
Use of mobile phones is prohibited where critical medical equipment and patient monitoring systems are in operation. If you must use your cell phone in approved areas, please speak in a soft tone so that other patients are not disturbed.

Your nurse will assist you in the discharge process which may take few hours to complete the process.
Once your final bill is generated, you are expected to clear your dues by paying cash or by a credit/debit card.
The nurse will hand over your discharge summary and belongings (if any).
She will also explain the medications you need to continue after your discharge and any other follow-up instructions.
In case you need a medical ambulance to drop you at your home, then please inform your nurse and she will make the necessary arrangement.

For keeping appointments, being on time for appointments, and calling your doctor/hospital if you cannot adhere to the appointment timing.
For providing complete and accurate information, including your full name, address, telephone number, date of birth, particulars of next-of-kin and insurance company/TPA/employer, past illness, and medication details wherever required.
For actively participating in your treatment plan and to keep your doctors and nurses informed of the effectiveness of your treatment.
For your valuables. Please leave your at home and only bring necessary items.
For treating all hospital staff, other patients and visitors with courtesy and respect; abide by the hospital rules and safety regulations; be considerate of noise levels, privacy and number of visitors; and comply with the 'No Smoking' policy.
For understanding all instructions before signing the consent forms.

The department timings are 9:00 AM to 2:00 PM and 4:00 PM to 6:00 PM except on Public Holidays & Sundays.
Availability of consultants will be as per their schedules.
Follow-up Consultation charges will be considered up to 90 days. After that new consultation charges will be applicable.
Emergency visit will be double the Routine charges. Emergency charges will be applicable on Sundays, holidays & if they have to attend emergency on other than their routine OPD hours on weekdays.